1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 2. Shipping Costs Shipping costs are Free 3. Returns Please see the Returns & Refund pollicy Click here 4. Delivery Terms 4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 – 4 days 4.2 Dispatch Time Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.Cut off time for orders are 13:00 PM 4.3 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 4.4 Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. 4.5 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation 5. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 6. VAT VAT has already been applied to the price of the goods as displayed on the website 7. Cancellations Please see the Returns & Refund pollicy Click here 7.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 8. Customer service For all customer service enquiries, please email us at info@airconworld.co.za or call 012 846 7020