- Airconwold want’s you to be pleased with your purchase, and therefore have a clear and simple Returns and Refund policy. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms that is in agreement with our Terms and Conditions.
ReturnsYou can only return product to Airconworld, provided:
- The product is undamaged, unused and unopened, with the original labels, stickers and seal’s still attached and in the original undamaged packaging.
- The product is not missing any accessories or parts
- The product is uninstalled
- You log a return in writing within 7 days of delivery to you or collection by you of the unwanted product.
- All returns will incur a R400 administrative fee and the cost equal to the courier.
- Any returns that exceed the 7 day period or which the packaging of the item has been opened, will incur :
- a 10% handling charge plus VAT
- R400 administration fee plus VAT
- The cost equal to the courier costs..
- Standard Call Out Rates will be charged for all cancellations of Installations if a technician was on site.
- Removal of exciting Air Conditioners & Swimming Pool Heat Pumps will be the responsibility of the customer. Alternatively, Airconworld’s standard removal rates will apply.
- Airconworld reserves the right to accept return of goods that exceed a 14 day time frame from delivery to return request or items that have damaged or opened packaging.
- All Spares will not be eligible for return or exchange.
- clearly mark your return reference number on the outside of the parcel; and
- include all accessories and parts that were sold with the product