Returns & Refund Policy

Overview

• Airconwold want’s you to be pleased with your purchase, and therefore have a clear and simple Returns and Refund policy. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms that is in agreement with our Terms and Conditions.

Returns

You can only return product to Airconworld, provided:

1. The product is undamaged, unused and unopened, with the original labels, stickers and seal’s still attached and in the original undamaged packaging.
2. The product is not missing any accessories or parts
3. The product is uninstalled
4. You log a return in writing within 7 days of delivery to you or collection by you of the unwanted product.
5. All returns will incur a R400 administrative fee and the cost equal to the courier.
6. Any returns that exceed the 7 day period or which the packaging of the item has been opened, will incur :
   • a 10% handling charge plus VAT
   • R400 administration fee plus VAT
   • The cost equal to the courier costs..
7. Standard Call Out Rates will be charged for all cancellations of Installations if a technician was on site.
8. Removal of exciting Air Conditioners & Swimming Pool Heat Pumps will be the responsibility of the customer. Alternatively, Airconworld’s standard removal rates will apply.
9. Airconworld reserves the right to accept return of goods that exceed a 14 day time frame from delivery to return request or items that have damaged or opened packaging.
10. All Spares will not be eligible for return or exchange.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account. All refunds are processed for payment within 14-21 working days after request. Refund lead times subject to stock return confirmation. Normal banking transfer lead times apply. Preparing your products for a return To ensure your request is approved & processed as quickly as possible you are responsible for the following when returning your products;

• clearly mark your return reference number on the outside of the parcel; and
• include all accessories and parts that were sold with the product

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. .