1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are Free
3. Returns
Please see the Returns & Refund pollicy Click here
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 4 days
4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.Cut off time for orders are 13:00 PM
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. VAT
VAT has already been applied to the price of the goods as displayed on the website
7. Cancellations
Please see the Returns & Refund pollicy Click here
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8. Customer service
For all customer service enquiries, please email us at info@wordpress-917864-3185861.cloudwaysapps.com or call 012 846 7020
Overview
- Airconwold want’s you to be pleased with your purchase, and therefore have a clear and simple Returns and Refund policy. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms that is in agreement with our Terms and Conditions.
Returns
You can only return product to Airconworld, provided:
- The product is undamaged, unused and unopened, with the original labels, stickers and seal’s still attached and in the original undamaged packaging.
- The product is not missing any accessories or parts
- The product is uninstalled
- You log a return in writing within 7 days of delivery to you or collection by you of the unwanted product.
- All returns will incur a R400 administrative fee and the cost equal to the courier.
- Any returns that exceed the 7 day period or which the packaging of the item has been opened, will incur :
- a 10% handling charge plus VAT
- R400 administration fee plus VAT
- The cost equal to the courier costs..
- Standard Call Out Rates will be charged for all cancellations of Installations if a technician was on site.
- Removal of exciting Air Conditioners & Swimming Pool Heat Pumps will be the responsibility of the customer. Alternatively, Airconworld’s standard removal rates will apply.
- Airconworld reserves the right to accept return of goods that exceed a 14 day time frame from delivery to return request or items that have damaged or opened packaging.
- All Spares will not be eligible for return or exchange.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account. All refunds are processed for payment within 14-21 working days after request. Refund lead times subject to stock return confirmation. Normal banking transfer lead times apply. Preparing your products for a return To ensure your request is approved & processed as quickly as possible you are responsible for the following when returning your products;
- clearly mark your return reference number on the outside of the parcel; and
- include all accessories and parts that were sold with the product
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. .